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Shipping is free for all orders worldwide.

We ship worldwide using DHL Express, to ensure a fast, tracked and safe delivery. 

Delivery time:

  • 1-2 days for Europe (depending on country)
  • 2-3 days for US (depending on city)
  • 2-3 days for rest of the World. 

VAT & duties:

  • All orders from Switzerland include both VAT & duties at checkout.
  • All orders from EU & UK include duties at checkout. DHL will collect VAT upon delivery.
  • All orders from rest of the World exclude VAT and duties at checkout. DHL will collect VAT & duties (and any other import taxes) upon delivery.

For any questions please contact us at info@theodoreherald.com.

RETURNS AND EXCHANGES

We hope that you will be satisfied with your order. However, if for any reason you are unhappy with the products or the size, you can return them for a full refund or exchange them (subject to stock availability) within 14 days after receipt of goods in four steps:

  1. Send us an email at info@theodoreherald.com indicating whether you would like a return or an exchange. We will provide you with the right form.
  2. Fill in the form and send it back to us duly completed via email.
  3. Kindly mark the exterior of the package as “RETURNED GOODS” to avoid custom charges. 
  4. Package your parcel securely and send your return package to:

IVO ZUAZO SÀRL

Ruelle des Templiers 4-51

1207 Geneva

Switzerland

If you are returning a parcel from outside Switzerland, please ensure that you include the DHL airway bill number of the original shipment from us to you. Please state that DHL was the courier for the original shipment on the customs paperwork that you fill out. This is to avoid delays or charges at Swiss customs when the parcel is being returned to us.

Please note, we can only accept returned products that are in their original condition (undamaged, unworn, unwashed, with all labels and tags attached). We will contact you when we have accepted your return.

Please also note that we do not refund delivery charges for any items that you decide to return or exchange. We strongly recommend using a tracking service, and keeping your proof of postage, as we are unable to take responsibility for items that are damaged or lost in transit.

REFUNDS

We appreciate your patience while your refund is being processed. Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s), and the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to the original method of payment. It can take up to 10 business days for a credit to appear on your bank or credit card statement.

EXCHANGES

If your return is accepted, and your desired item is in stock, you will receive a confirmation email and a tracking number once your new item has been dispatched from our warehouse. We offer free shipping worldwide for the new items dispatched from us.

For any questions please contact us at info@theodoreherald.com.